29 Jul 2021
The police’s national fraud reporting service is being scrapped after damning failings were exposed by a Times investigation.
Action Fraud, which has had complaints from thousands of victims of crime, will be replaced with “an improved national fraud and cybercrime reporting system”, the government said. A new force dedicated to fighting cybercrime will also be set up within the National Crime Agency to investigate the most complex and serious cases.
While most crimes are reported to local police forces, for many years victims of fraud have been told to log their cases with Action Fraud, an online and telephone service. It has been overseen by City of London police but the day-to-day running of the call centre was outsourced to Concentrix, a private American company.
Two years ago an undercover reporter found that Action Fraud trained call handlers to mislead victims into thinking their cases would be investigated when most were never looked at.
By Paul Morgan-Bentley, The Times, 28 July 2021
Read more at The Times
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